Leathrox Refund Policy
We want you to have the best possible experience with Leathrox. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy.
Eligibility for Refund:
- If your jacket arrives damaged or defective, we will gladly refund your purchase or send you a replacement.
- If the jacket does not match your provided measurements or customization preferences, we will work with you to correct it. If adjustments cannot be made to your satisfaction, we will issue a refund.
- Refunds are not applicable for general dissatisfaction, as each jacket is tailored to individual preferences.
Initiating a Refund:
- To initiate a refund, please contact our customer support within 7 days of receiving your order.
- Provide clear images and details of any defects or mismatches in the jacket.
- Once your request is approved, we will guide you through the return process.
Refund Processing:
- Refunds will be processed within 7-10 business days of receiving the returned item.
- The refunded amount will be credited to your original payment method.
Return Shipping:
- If the return is due to a mistake on our part (e.g., incorrect measurements), we will cover the return shipping costs.
- If the return is due to reasons other than our mistake (e.g., change of mind), the customer will be responsible for the return shipping costs.
At Leathrox, we’re committed to ensuring your satisfaction with our products. Our refund policy is designed to provide a fair and transparent process for resolving any issues that may arise.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support. Your trust in our brand is invaluable to us.
Warm regards, The Leathrox Team